Herr Leise
Innovator, People Leader, Creative, Strategic Consultant
About Me

I'm Patric (Herr Leise), a Berlin-based expert in software architecture and IT consultancy, with a deep passion for Agile leadership and innovation. My career is dedicated to merging technology with human-centric design, developing accessible enterprise applications that redefine user experience and operational efficiency.

My work focuses on leveraging the latest technologies and methodologies to optimize workflows and establish best practices. With a commitment to digital transformation and a keen eye for design thinking, I empower teams to achieve excellence, setting new benchmarks in an ever-evolving digital world.

  • Age . . .
  • Residence . . .  Berlin, GERMANY
  • Freelance . . .  NOT Available
  • Languages . . .  German, English
My Services
IT Consulting

Offering top-tier IT consulting in project, process, and cut-over management, along with interim management. Specialized in streamlining operations, enhancing efficiency, and guiding seamless transitions with strategic oversight and Agile expertise.

Software Architecture

Transforming visions into reality with expert application & software development. Specializing in user-centric design and Agile methodologies to deliver innovative solutions that enhance customer experience and drive operational efficiency.

Visual Crafts

Expertly crafting styles, logos, brands, and more with a focus on innovation and user engagement. Delivering visually compelling designs that encapsulate your brand's essence and connect with your audience.

Resume
Experience
2022 - PRESENT
D&T Tech Manager (Leiter IT)
HEINEKEN Deutschland GmbH

As the passionate leader of the Employee Tech Teams and SecOps at a major international corporation in the beer industry,
I am at the forefront of integrating cutting-edge technologies and methodologies to enhance our operational capabilities.
My current focus is on making business flow seamlessly through the implementation of interconnected ERP systems across breweries, ensuring first-class in-house IT support, and maintaining a rock-solid infrastructure that stands as the backbone of our organization.
In a bid to stay ahead of the curve, I am pioneering the incorporation of generative AI into our support processes, unlocking new avenues for future business development.
This initiative not only optimizes our existing workflows but also sets a new benchmark for innovation in the industry, reinforcing our commitment to excellence and continuous improvement.

2011 - 2022
Employee Tech - Projects & Process Manager
Scout24 SE

Building and managing the In-House IT (Employee Tech) Projects and Initiatives Portfolio.
Coaching and Mentoring Teams and Individuals to leverage their abilities on self manage Project-Initiatives to move Business Entities forward and develop a strong Growth-Midset.
Supporting Department Leads on Strategic Decisions and Long- Term Goals.
Lead Coach and Mentor on restructuring Employee Tech Department Teams to adopt a strong Agile Mindset - with Focus on Service driven entities and Product developing Teams.

2018 - 2021
Senior Employee Tech Engineer
Scout24 SE

Customer First In-House IT Consultant. Helping Teams achieve their goals with Technology and Best-Practices.
Taking care of the Atlassian Suit Ecosystems, advisor on processes and technical implementation of various Solutions for all kind of Teams and Divisions.
Specialist on implementing and rolling out business workmanagement solutions with deep integrations into Cloud Applications and Directory Services.
Supported and facilitated the User Service Teams - across multiple locations - to move independently, make decisions based on data-insights, and with focus on the customer-needs to provide world-class inhouse-customer-support with NPS ratings continuously maintained over 50pts.
Lead on initiatives to build the internal customer Self Service Knowledgebase and improving the Inhouse-IT brand for Employee Tech - by streamlining communication methods and channels, and establishing the central ET Newsroom to make company-wide communications accessible to all Department Leads and each individual Engineer, to deliver the latest news to the customer base with ease.

2016 - 2018
Employee Tech Support Engineer
Scout24 SE

Providing first-class inhouse-customer centric IT Support.
Whilst establishing Jira as the IT ServiceDesk solution and taking over ownership of the Atlassian Ecosystem and provided services to the Company.
Planned, Build, Rolled-Out and Maintained the Operations Performance Reporting System for all Employee Tech Teams while introducing central CSAT solutions and Multichannel Customer-Feedback collecting systems.
Set the groundwork for a centrally managed company-wide IT- Onboarding experience, together with People Service Specialists.
Lead Facilitator on moving from Corporate-IT-Support towards Employee centric, and Customer first Department Brand adoption - called Employee Tech.

2013 - 2016
Software Engineer
Kälte Berlin

Behind the scenes of Germany's premier enterprise-grade refrigerator appliance online shop, I engineered the robust CMS that powers its operations. A testament to reliability and speed, my creation has been the backbone of seamless online shopping experiences for a decade, without a single incident.

2012 - 2015
Software Engineer
GBA mbH

Developed software for medical analytics in collaboration with the Hamburg City Cleansing Department, integrating health parameters with video feeds. This innovative solution laid the groundwork for assessing worker health, driving recommendations for enhanced work-life balance and liability improvements.

Education
2020 - 2021
Agile Coach

Certified Agile Coach journey: Mastery in Scrum, diverse project management techniques, and team leadership. A transformative path to Agile excellence.

2021
Six Sigma Green Belt

Six Sigma Yellow Belt certified: Embarked on a journey of process improvement and quality management, mastering the art of efficiency and precision.

2019
PRINCE2

2019 marked the expansion of my project management skills through PRINCE2 training, honing strategic control and organization excellence.

2018 - 2020
ITIL

Deepened IT service management knowledge through extensive experience and postgraduate training in ITIL 3 and 4, merging classic methodologies with cutting-edge digital transformation techniques.

2012 - 2016
Interface Design
FH Potsdam

Deeply invested in the art of human interface and interaction design, I specialize in architecting intuitive, user-friendly interfaces for enterprise applications and system landscapes.
With a strong passion for enhancing accessibility, I focus on designing solutions that streamline user interaction, making complex systems easily navigable without the reliance on instruction manuals.
My approach integrates meticulous design principles with a keen understanding of user experience, ensuring that every touchpoint is optimized for ease of use.